Terms & Conditions

Effective Date: June 1, 2026

Agreement to These Terms

By reserving, scheduling, or utilizing any transportation provided by Royal Limousine, LLC, you acknowledge that you have read, understood, and accepted every condition outlined below. These provisions govern all interactions between clients and our company across Mobile, Alabama; Pensacola, Florida; Gulf Shores; Orange Beach; Foley; and surrounding regions. These Terms & Conditions shall be governed by the laws of the State of Alabama.

Reservation & Advance Notice

All bookings require a minimum of four (4) hours’ advance notice prior to the scheduled pick-up time. We recommend securing arrangements as early as possible, particularly for large gatherings, airport connections, or peak-demand periods such as weddings, concerts, and sporting events.

Payment Policy

Full charges are collected at the time of booking. A paid-in-full invoice will be delivered electronically once your ride has concluded. Receipts are emailed automatically upon successful payment processing.

If the amount charged differs from your original quote, kindly contact our office directly at 251-264-3030 for clarification. Discrepancies may arise from additional stops, extended wait times, or other variables requested during the trip.

Cancellation & Refund Policy

  • Hourly-rate engagements: Cancellations must be submitted no fewer than 48 hours before the scheduled departure to avoid charges.
  • Airport transfers: A minimum 4-hour cancellation notice is required ahead of the confirmed pick-up moment.

Cancellations received outside these windows may be subject to applicable fees. To cancel or modify an existing booking, contact us via phone or email.

Modifications to Existing Bookings

To adjust dates, destinations, passenger counts, or any other detail, reach out by phone at 251-264-3030 or by email at info@mobileroyallimo.com. Changes are accommodated based on availability and may affect the total cost of the engagement.

Airport Procedures

Meet & Greet

A designated Meet & Greet upgrade is available for $35. Clients selecting this option will be welcomed at baggage claim. Standard bookings without this add-on will be met curbside at the terminal entrance.

Flight Monitoring

Royal Limousine, LLC actively tracks all inbound flights to align our chauffeurs with actual arrival moments, eliminating unnecessary delays caused by schedule changes.

Complimentary Wait Window

A 15-minute grace period begins when the aircraft lands. Waiting beyond this window may incur additional fees. Domestic and international flights follow the same grace-period policy.

Chauffeur Information & Conduct

All chauffeurs complete rigorous Pax Chauffeur Professional Training and are held to the highest standards of safety, etiquette, and punctuality. Passenger contact details, including the assigned chauffeur’s name and direct number, will be given via text message 30 minutes before your scheduled pick-up.

Fees and Charges

Additional Stops

Each unscheduled or extra stop added during an active trip incurs a $25 fee per stop. Please plan your itinerary in advance to minimize on-route additions. If you anticipate multiple drop-off or pick-up locations, notify us at the time of booking so these can be incorporated into your quote.

Waiting & Delay Fees

Beyond the complimentary 15-minute airport window described in Section 6, waiting periods that extend a trip beyond the booked duration may be charged at the applicable hourly or incremental rate. Specific wait-time rates will be disclosed during the quoting process.

Child Safety Seats

Infant, toddler, and booster seats are available upon request. An additional charge of $25 per seat applies. Please specify the type and quantity needed when submitting your reservation so equipment can be prepared in advance.

Pet Policy

Companion animals are welcome aboard Royal Limousine, LLC vehicles under the following conditions:

  • Crated pets travel at no extra cost.
  • Non-crated pets are permitted but subject to an additional fee disclosed at the time of booking.

Clients are responsible for any damage caused by their animals. All pets must remain under appropriate supervision throughout the journey.

Lost Property

Royal Limousine, LLC is not responsible for personal items left inside any vehicle. Clients and passengers are encouraged to check the vehicle carefully before exiting, including seats, floor areas, pockets, and storage spaces.

If an item is left behind, contact our office as soon as possible. We will make reasonable efforts to locate and return recovered property. Any delivery, shipping, or courier costs related to returning lost items will be the responsibility of the client. Unclaimed items may be held for a limited period before disposal or donation, unless otherwise required by applicable law. Royal Limousine, LLC does not assume liability for lost, damaged, stolen, or unclaimed personal belongings.

Liability Limitations

Royal Limousine, LLC shall not be held liable for delays, disruptions, losses arising from circumstances beyond reasonable control, including but not limited to: acts of God, government actions, airport disruptions, severe weather, infrastructure closures, traffic incidents, or third-party errors. We will make every reasonable effort to fulfill obligations as scheduled and will proactively communicate with clients if adjustments become necessary.

Conduct Aboard Vehicles

Passengers are expected to behave respectfully toward chauffeurs and fellow travelers. Royal Limousine, LLC reserves the right to terminate a trip without refund if any individual engages in behavior that poses a threat to safety or property. Damage to the interior or exterior of any vehicle will be billed to the responsible party.

Smoking, vaping, and the use of tobacco or cannabis products are strictly prohibited inside all Royal Limousine, LLC vehicles. Any violation may result in immediate termination of the trip without refund and may lead to additional cleaning or damage charges.

Alcohol consumption is only permitted when allowed by applicable law and when approved in advance by Royal Limousine, LLC. Passengers must comply with all federal, state, and local alcohol laws. Underage drinking, open containers where prohibited, disorderly conduct, or any activity that creates a safety risk is not permitted.

Privacy & Data Handling

Personal information is handled in accordance with our Privacy Policy. By using our services, you acknowledge and agree to the collection and use of information as described in that policy.

Contact & Dispute Resolution

For inquiries, adjustments, complaints, or clarifications regarding these terms, please get in touch:

We are committed to resolving concerns promptly and professionally. Our goal is to ensure that every client feels prioritized, confident, and well cared for at each stage of their experience.